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Course Description:

Interested in growing your conflict resolution skills? In this series, Myra Golden shares 10 of the most effective ways to deal with conflict in the workplace including different methods and ways to avoid conflict from the very start within your workplace.

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Episode 1: Series Intro with John Bates

 

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Episode 2: Overcoming Fear of Conflict and Failure to Engage

 

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Episode 3: Psychology of Conflict

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Episode 4: Preempt Conflict with a Hot Stove

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Episode 5: 3 W's Method

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Episode 6: The KFD Method

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Episode 7: 3R De-Escalation method

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Episode 8: Choosing Your Battles Wisely

 

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Episode 9: Delivering Bad News

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Episode 10: Physical Reaction to Conflict

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Episode 11: Keeping Conflict in the Kitchen

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Episode 12: Series Finale

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