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Course Description:
Interested in growing your conflict resolution skills? In this series, Myra Golden shares 10 of the most effective ways to deal with conflict in the workplace including different methods and ways to avoid conflict from the very start within your workplace.
Instructions for Obtaining Certification:
In order to obtain certification for a video, please watch the video in its entirety and then take the content quiz using the link below. Once you have passed the content quiz, you will receive a certificate of completion.
Click one of the Videos Below to Begin!
Episode 1: Series Intro with John Bates
Episode 1: Series Intro with John Bates
Episode 2: Overcoming Fear of Conflict and Failure to Engage
Episode 2: Overcoming Fear of Conflict and Failure to Engage
Episode 3: Psychology of Conflict
Episode 3: Psychology of Conflict
Episode 4: Preempt Conflict with a Hot Stove
Episode 4: Preempt Conflict with a Hot Stove
Episode 5: 3 W's Method
Episode 5: 3 W's Method
Episode 6: The KFD Method
Episode 6: The KFD Method
Episode 7: 3R De-Escalation method
Episode 7: 3R De-Escalation Method
Episode 8: Choosing Your Battles Wisely
Episode 8: Choosing Your Battles Wisely
Episode 9: Delivering Bad News
Episode 9: Delivering Bad News
Episode 10: Physical Reaction to Conflict
Episode 10: Physical Reaction to Conflict
Episode 11: Keeping Conflict in the Kitchen
Episode 11: Keeping Conflict in the Kitchen
Episode 12: Series Finale
Episode 12: Series Finale
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