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Course Description:

Interested in growing your conflict resolution skills? In this series, Myra Golden shares 10 of the most effective ways to deal with conflict in the workplace including different methods and ways to avoid conflict from the very start within your workplace.

Intructions for Obtaining Certification:

In order to obtain a certification for this video series, please watch each video in its entirety and then take the corresponding content quiz for each video. Once you have passed the content quiz, you may move on to the next video.  Once all videos and content quizzes are successfully completed, you please request a certificate using the link below.  You do not have to complete all videos and quizzes in a single session, you may come back and complete each video and quiz at your own pace.

Click one of the Videos Below to Begin!

Episode 1: Series Intro with John Bates

Episode 1: Series Intro with John Bates

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Episode 2: Overcoming Fear of Conflict and Failure to Engage

Episode 2: Overcoming Fear of Conflict and Failure to Engage

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Episode 3: Psychology of Conflict

Episode 3: Psychology of Conflict

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Episode 4: Preempt Conflict with a Hot Stove

Episode 4: Preempt Conflict with a Hot Stove

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Episode 5: 3 W's Method

Episode 5: 3 W's Method

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Episode 6: The KFD Method

Episode 6: The KFD Method

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Episode 7: 3R De-Escalation method

Episode 7: 3R De-Escalation Method

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Episode 8: Choosing Your Battles Wisely

Episode 8: Choosing Your Battles Wisely

Episode 9: Delivering Bad News

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Episode 9: Delivering Bad News

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Episode 10: Physical Reaction to Conflict

Episode 10: Physical Reaction to Conflict

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Episode 11: Keeping Conflict in the Kitchen

Episode 11: Keeping Conflict in the Kitchen

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Episode 12: Series Finale

Episode 12: Series Finale

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