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Course Description:
Interested in growing your conflict resolution skills? In this series, Myra Golden shares 10 of the most effective ways to deal with conflict in the workplace including different methods and ways to avoid conflict from the very start within your workplace.
Instructions for Obtaining Certification:
To obtain certification for a video, watch the video in its entirety, complete the associated quiz, and receive a passing score. Certificates of Completion will be forwarded upon successfully passing the quiz. You do not need to complete all videos and quizzes in one setting-you can work through them at your own pace.
Episode 3 Psychology of Conflict
Episode 3: Psychology of Conflict
Episode 4: Preempt Conflict with a Hot Stove
Episode 4: Preempt Conflict with a Hot Stove
Episode 5: 3 W's Method
Episode 5: 3 W's Method
Episode 6: The KFD Method
Episode 6: The KFD Method
Episode 7: 3R De-Escalation method
Episode 7: 3R De-Escalation Method
Episode 8: Choosing Your Battles Wisely
Episode 8: Choosing Your Battles Wisely
Episode 9: Delivering Bad News
Episode 9: Delivering Bad News
Episode 10: Physical Reaction to Conflict
Episode 10: Physical Reaction to Conflict
Episode 11: Keeping Conflict in the Kitchen
Episode 11: Keeping Conflict in the Kitchen
Episode 12: Series Finale
Episode 12: Series Finale
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