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Customercentric Headliner Jack Cooper University 1.jpg

JACK TALK: MEANINGFUL CUSTOMER SERVICE

Course Description:

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Customer Centric presents ways that you can better serve your customers and foster healthy  from your response time to your body language. 

Instructions for Obtaining Certification:

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In order to obtain certification for a video, please watch the video in its entirety and then take the content quiz using the link below the video.  Once you have passed the content quiz, you will receive a certificate of completion.

Click one of the Videos Below to Begin!

Episode Guide:

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Week 1: Series Introduction: "Who Is My Customer?"

series intro

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resonsiveness

Week 2: "Responsiveness Part 1, In-Process vs. Pre-Process Waits"

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responsiveness pt2

Week 3: "Responsiveness Part 2, "Finite vs. Unknown Waits"

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respons. pt3

Week 4: "Responsiveness Part 3, Waits that are equitable and worth it"

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respons. pt4

Week 5: "Responsiveness Part 4, Anticipation"

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respons. pt 5

Week 6: Responsiveness Part 5 - "Preparation"

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motivate customer

Week 7: "What Motivates Your Customer? - Part 1 Incentive Theory of Motivation"

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motivates cust. pt2

Week 8: "What Motivates Your Customer? - Part 2 The Why Pivot"

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intro to likeability

Week 9: "Introduction to Likeability"

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avoid criticism

Week 10: "Avoiding Criticism"

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balancing confidence

Week 11: "Balancing Confidence with Humility"

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body language

Week 12: "Body Language"

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