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JACK TALK: MEANINGFUL CUSTOMER SERVICE
Course Description:
Customer Centric presents ways that you can better serve your customers and foster healthy from your response time to your body language.
Instructions for Obtaining Certification:
To obtain certification for a video, watch the video in its entirety, complete the associated quiz, and receive a passing score. Certificates of Completion will be forwarded upon successfully passing the quiz. You do not need to complete all videos and quizzes in one setting-you can work through them at your own pace.
Course Menu
Click one of the Videos Below to Begin!
series intro
Week 1: Series Introduction: "Who Is My Customer?"
resonsiveness
Week 2: "Responsiveness Part 1, In-Process vs. Pre-Process Waits"
responsiveness pt2
Week 3: "Responsiveness Part 2, "Finite vs. Unknown Waits"
respons. pt3
Week 4: "Responsiveness Part 3, Waits that are equitable and worth it"
respons. pt4
Week 5: "Responsiveness Part 4, Anticipation"
respons. pt 5
Week 6: Responsiveness Part 5 - "Preparation"
motivate customer
Week 7: "What Motivates Your Customer? - Part 1 Incentive Theory of Motivation"
motivates cust. pt2
Week 8: "What Motivates Your Customer? - Part 2 The Why Pivot"
intro to likeability
Week 9: "Introduction to Likeability"
avoid criticism
Week 10: "Avoiding Criticism"
balancing confidence
Week 11: "Balancing Confidence with Humility"
body language
Week 12: "Body Language"
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