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JACK Talk: Meaningful Customer Service
Join us as we explore what it means to provide meaningful customer service, JACK Talk Style
Week 7: "What Motivates Your Customer? - Part 1 Incentive Theory of Motivation"
DISCUSSION QUESTIONS
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Have you ever been motivated by rewards offered by a company in your personal or professional life? What about this specific reward motivated you?
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What rewards could your team put in place to drive customer behaviors or improve customer service?
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What rewards could Jack Cooper offer to their external customers?
We'd like to offer you a small reward for letting us know your responses to Question 3 below. Please list who on your team contributed to your response so we know who to send the rewards to!
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