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JACK Talk: Meaningful Customer Service

Join us as we explore what it means to provide meaningful customer service, JACK Talk Style

Week 6: Responsiveness Part 5 - "Preparation"



  1. Has your team clearly communicated who is authorized to talk to your customers (internal or external)? What are they authorized to say? If you haven't discussed this before, take a few moments with your team now.

  2. Does your team currently do any drills or practice exercises? Take time to design a practice exercise that would help your team better serve your customers. 

  3. Why is it so important to connect anticipation to preparation? 

We would love your feedback and example exercises to question 2.

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