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JACK Talk: Meaningful Customer Service

Join us as we explore what it means to provide meaningful customer service, JACK Talk Style

Week 5: "Responsiveness Part 4, Anticipation"

DISCUSSION QUESTIONS

 

  1. Why is anticipation so important in reducing overall response time?

  2. Does your team regularly take time to anticipate your customers' needs (internal or external)? What are some ways you could?

  3. As a company, Jack Cooper's primary customers are OEMs. Even if your team doesn't regularly interact with our OEM customers, what are some needs generally in the automotive industry that you anticipate in the future? Is there a way your team can help with any of these needs, directly or indirectly?

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We would love to hear your team's thoughts to question three, please use the survey link below or click HERE to share your ideas with us. 

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