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JACK Talk: Meaningful Customer Service
Join us as we explore what it means to provide meaningful customer service, JACK Talk Style
Week 1: Series Introduction: "Who Is My Customer?"
DISCUSSION QUESTIONS
(1) Who would you define as your customer? Did this video change your answer to this question?
(2) Have you ever experienced excellent "customer" service internally? Externally? How did this impact you?
(3) Do you agree that attitudes are contagious? How does internal customer service impact external customer service?
(4) Do you agree you should treat all customers with equal significance, regardless of their rank? In your current role, what actions can you take to make your customers (internal or external) feel important, regardless of the customers' position within their organization?
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