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Decoding De-escalation
In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.
Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.
Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.
Digital Discord
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After watching the video, please review the following questions:
Discussion Questions:
1. If emails and text messages are so easily misconstrued, why are they frequently used in a workplace setting? What are the advantages and disadvantages of relying on word-only, electronic communication in the workplace?
2. To overcome the 93% of messaging that is missing in word-only communication, the video suggests describing how you feel or adding a brief, casual message or "small talk" to your email to help communicate tone. Do you agree? Is this something you have done or seen done? Do you have other tactics you have tried?
3. The video also suggests emojis that are simple and easy to understand for appropriate audiences. What makes an audience "appropriate" for emojis? What factors might indicate that the audience should not receive emojis? Are there any other pitfalls to avoid when using emojis? What about the use of GIFs? We've included an article from the Harvard Business Review below if you're interested in the topic!
Additional Resources