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Decoding De-escalation

In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.

Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.

Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.

Derailing Dispute

PLEASE NOTE: If the video will not play on YouTube, click the button below:

After watching the video, please review the following questions:

Discussion Questions:

  1. Why is it important to ask a crowd to leave the area when assessing the situation? What steps can you take if the crowd does not disperse?

  2. How is it helpful to explain to individuals why the fight is not in their best interest? What reasons given in the video did you find compelling, and can you think of any other reasons not to fight? 

    • They are capable of resolving issues like adults.

    • They are not setting a good example.

    • They could get hurt.

    • They could lose their job.

    • Police could arrest them.

  3. Why is it essential to separate the combative individuals before having a more detailed discussion?

Additional Resources

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