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Decoding De-escalation

In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.

Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.

Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.

Forgiving Father

PLEASE NOTE: If the video will not play on YouTube, click the button below:

After watching the video, please review the following questions:

Discussion Questions:

  1. The acronym, F.L.I.P., begins with Focus. Why is it important to shift focus to de-escalating the situation rather than reacting emotionally?

  2. Have you ever extended or received undeserved and unexpected grace? How did this change your interaction with the other person?

  3. Have you experienced people acting out of anger during the grieving process? Have the following techniques mentioned in the video proved effective for you in the past? What is meant by "where appropriate"?

    •  Acknowledging anger is connected to deeper emotions.

    • Offer patience and understanding where appropriate.

Additional Resources

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