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Decoding De-escalation

In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.
 

Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.
 

Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.

COVID Confrontation

After watching the video, please review the following questions:

Discussion Questions:

  1. Why is it important to remember what is at stake before engaging in a difficult confrontation? Do you have an example where you have considered the stakes before engaging in confrontation?

  2. Why do you think threats to someone's social needs can escalate a conversation in the workplace?  Here are the areas from the video:

    • Status- how others see you within an organization​

    • Certainty- you feel certain of your future

    • Autonomy- you feel in control of your circumstances

    • Relatedness- feeling a connection to others around you

    • Fairness- you believe you are treated fairly

  3. The video suggests these categories can also help you de-escalate by reassuring other areas, where it can be done genuinely.  For example, you may not be able to offer certainty if someone is not performing their job well, but you can assure the individual of fairness (they will be treated fairly) and status/relatedness (you still respect them and are here to help).  Can you think of other examples?

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