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Decoding De-escalation
In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.
Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.
Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.
Termination Trepidation
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After watching the video, please review the following questions:
Discussion Questions:
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What has been your biggest take-away from this series? What de-escalation strategies have you learned that you did not know before? What de-escalation strategies resonated with you the most?
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Jessica is the assistant manager for her workplace. Two of her direct reports are having difficulty working well together on her team, which has led to a loud argument between the two employees in the breakroom. What de-escalation strategies can Jessica employ to de-escalate the immediate disagreement? What additional strategies could she utilize to lead her direct reports to a healthier relationship long-term?
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Rich noticed one of his co-workers has been driving erratically around the yard due to road rage. How can he approach this co-worker and keep others in the yard safe?