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Decoding De-Escalation

Course Description:
 

In today’s world, the ability to manage and diffuse potentially volatile situations is more crucial than ever. Mastering de-escalation techniques can help ensure safety, build trust, and create positive outcomes for all involved.
 

Our goal is to provide you with actionable tools and insights that you can apply in real-world scenarios. By the end of this series, you will be better prepared to handle challenging interactions with confidence and empathy, ultimately contributing to a safer and more respectful environment for everyone.
 

Thank you for committing to this important training. Let’s get started on the path to mastering de-escalation.

Instructions for Obtaining Certification:

In order to obtain certification for a video, please watch the video in its entirety and then take the content quiz using the link below the video.  Once you have passed the content quiz, you will receive a certificate of completion.

Click one of the Videos Below to Begin!

Week 1: Counteracting Crisis

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Week 1

Week 2: Impatient Patient

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Week 2

Week 3: Deploying De-Escalation

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Week 3

Week 4: Forgiving Father

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Week 4

Week 5: What Empathy Looks Like

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Week 5

Week 6: Beyond Logic - Why Feelings Matter in Decisions

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Week 6

Week 7: How Do You Handle Criticism

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Week 7

Week 8: What to do When You Want to Give Up

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Week 8

Week 9: Try THIS the Next Time You Have to Have an Uncomfortable Conversation

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Week 9

Week 10: The Scientific POWER of Kindness

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Week 10

Week 11: How to Leverage Being an Introvert

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Week 11

Week 12: A Surprising Habit of Great Leaders

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Week 12

Week 13: How Cell Phones Impact Our Relationships

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Week 13

Week 14: No One is an Expert in Leadership

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Week 14: No One is an Expert in Leadership
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