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JACK Talk: Meaningful Customer Service

Join us as we explore what it means to provide meaningful customer service, JACK Talk Style

Week 2: "Responsiveness Part 1, In-Process vs. Pre-Process Waits"



​(1) Have you ever experienced “in-process” waits done well? Did it help pass the time? Why do you think it may have helped?

(2) What are some areas where your customers, whether internal or external, might have to wait for your team’s services?  


(3) What are some possible changes you could make to help your “customers” by making their wait “in-process” rather than “pre-process”? In other words, how can you start service faster, even if the final wait time does not change? 

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