JACK TALK: MEANINGFUL CUSTOMER SERVICE
Customer Centric presents ways that you can better serve your customers and foster healthy from your response time to your body language.
Episode Guide:
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Week 1: Series Introduction: "Who Is My Customer?"
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Week 2: "Responsiveness Part 1, In-Process vs. Pre-Process Waits"
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Week 3: "Responsiveness Part 2, "Finite vs. Unknown Waits"
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Week 4: "Responsiveness Part 3, Waits that are equitable and worth it"
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Week 5: "Responsiveness Part 4, Anticipation"
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Week 6: Responsiveness Part 5 - "Preparation"
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Week 7: "What Motivates Your Customer? - Part 1 Incentive Theory of Motivation"
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Week 8: "What Motivates Your Customer? - Part 2 The Why Pivot"
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Week 9: "Introduction to Likeability"
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Week 10: "Avoiding Criticism"
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Week 11: "Balancing Confidence with Humility"
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Week 12: "Body Language"