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JACK TALK: MEANINGFUL CUSTOMER SERVICE
Customer Centric presents ways that you can better serve your customers and foster healthy from your response time to your body language.
Episode Guide:
Week 1: Series Introduction: "Who Is My Customer?"
series intro
Week 2: "Responsiveness Part 1, In-Process vs. Pre-Process Waits"
resonsiveness
Week 3: "Responsiveness Part 2, "Finite vs. Unknown Waits"
responsiveness pt2
Week 4: "Responsiveness Part 3, Waits that are equitable and worth it"
respons. pt3
respons. pt4
Week 5: "Responsiveness Part 4, Anticipation"
Week 6: Responsiveness Part 5 - "Preparation"
respons. pt 5
Week 7: "What Motivates Your Customer? - Part 1 Incentive Theory of Motivation"
motivate customer
Week 8: "What Motivates Your Customer? - Part 2 The Why Pivot"
motivates cust. pt2
Week 9: "Introduction to Likeability"
intro to likeability
Week 10: "Avoiding Criticism"
avoid criticism
Week 11: "Balancing Confidence with Humility"
balancing confidence
Week 12: "Body Language"
body language
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